Privacy Policy

We collect information necessary to provide accurate estimates, conduct site inspections, and perform painting services. This includes: - **Personal Identifiers:** Name, telephone/WhatsApp phone number, and email address. - **Service & Property Information:** Property address, locality/city, type of property (e.g., flat, independent villa, corporate office), room count, square footage, service preferences (interior, exterior, waterproofing, texture), and any specific project notes. - **Communication Records:** Inquiries submitted through our website forms, WhatsApp messages, direct calls, emails, and customer feedback. - **Technical & Usage Data:** IP address, browser type, device information, operating system, and pages visited to help us optimize website performance and user experience.

We utilize the information collected for legitimate business purposes, including: - Preparing and delivering customized painting quotes, cost estimates, and schedules. - Scheduling and coordinating on-site visits, measurements, and color consultations. - Executing painting, wall finishing, texturing, and waterproofing contracts. - Sending appointment confirmations, project updates, and customer support notifications. - Responding promptly to your queries via phone, WhatsApp, or email. - Improving our website design, service offerings, and customer experience. - Complying with applicable legal, accounting, and regulatory obligations.

When you submit a contact request or quote form on our website, you consent to receive direct communications from Royal Painters via phone calls, SMS, or WhatsApp regarding your inquiry, estimate, and project updates. We do not engage in spam or sell your contact number to third-party telemarketers. You may request to modify your communication preferences at any time by messaging or emailing us.

We value your trust and maintain strict confidentiality. We do not sell, rent, or trade your personal information to third parties. We may disclose your information solely under the following conditions: - **Service Supervisors & Field Crew:** Our trusted project managers and painters who need your site address and requirements to execute the contracted work. - **Technology & Hosting Providers:** Trusted web hosting, cloud database, and analytics partners operating under strict confidentiality agreements. - **Legal Compliance:** When required by law, court order, governmental authority, or to protect the safety, property, and legal rights of Royal Painters and our clients.

We implement industry-standard physical, electronic, and procedural safeguards to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. All web traffic is encrypted via SSL/TLS protocols. However, please understand that no method of internet transmission or electronic storage is 100% invulnerable.

Our website may use essential cookies and lightweight analytics to enhance your browsing experience, remember preferences (such as dark/light mode), and analyze traffic patterns. You can choose to disable cookies through your web browser settings, though certain interactive features of the website may function with limited capabilities.

You have the right to: - Request confirmation of whether we hold your personal information and request a copy of it. - Request correction of inaccurate or incomplete contact or property information. - Request the deletion of your personal records from our active marketing lists, subject to statutory record-keeping requirements. - Opt out of promotional or follow-up communications.

We may periodically update this Privacy Policy to reflect changes in our operational practices, services, or legal obligations. The "Last Updated" date at the top will indicate when revisions took effect. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us: - **Company:** Royal Painters - **Address:** Road No. 10, Banjara Hills, Zahra Nagar, Hyderabad, Telangana - 500034 - **Phone / WhatsApp:** +91 77997 74357 - **Email:** royalpainter3553@gmail.com - **Hours:** Monday – Sunday, 8:00 AM – 8:00 PM IST